Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

What is the return policy?

Z SUPPLY will gladly accept customer returns if you are not completely satisfied by your order for a full refund if completed within 21 days from when your order is shipped. Refunds for eligible returned merchandise will be processed with 10 business days of our warehouse receiving the return. All returned product must maintain original tags and cannot be worn or washed. Depending on your bank, credits can take 1-3 business days to reflect on your account. 

Return Exceptions

Please note that we can only process returns of items purchased directly from our website, For purchases made at other online or brick-and-mortar stores, please contact the retailer that you purchased from, and they should be happy to help you with a return.

Extended Holiday Return Window  

Orders placed between November 14, 2020 through December 25, 2020 will now be available to return eligible items up until January 15, 2021. This excludes final sale items.

Gift Returns 

If you are returning a gift, your refund payment will be processed in the form of a gift card and the original purchaser will not be notified. Click here and then choose the “Returning a Gift?” option. Enter the Order number printed on your invoice in the package or on the shipping label (It starts with “ZSP”), Zip code as it appeared on the shipping label, Recipients full name as it appeared on the shipping label, and an email where you would like to receive the return label and gift card.

How do I exchange for another item/size?

We are unable to process exchanges; however, you are welcome to return any eligible items and place a new order.

Lost or Stolen Packages

Please note that we cannot be responsible for packages that are lost or stolen after being delivered. We provide tracking information in our shipment confirmation emails that allows you to track your package and verify delivery. We recommend choosing FedEx 2-Day or FedEx Overnight shipping to reduce the risk of your package being lost or stolen. If you would like to require a signature for your delivery, or if you have any concerns, please contact our customer service prior to placing your order.

Damaged or Defective Items

We guarantee our merchandise to be free of manufacturing defects and will gladly replace any defective items within 30 days of purchase. Please email customer service with your name, Order ID # and a photo of the damage, so we can email you a free return label to send it back. Once our warehouse receives the garment, we will ship you the correct item. Items damaged due to incorrect washing/handling (see care instructions) or normal wear are not eligible for return.

Wrong Items

Please email customer service within 10 days of purchase with a photo of the garment, so we can email you a free return label to send it back. Once our warehouse receives the garment, we will ship you the correct item.

International Purchases

Unfortunately, we cannot accommodate international returns at this time. However, if your item was damaged or defective upon arrival, please contact us and we will gladly send you a replacement. Please note that we are not responsible for any additional customs fees.

Customer Service Hours

Monday – Thursday: 8:00 AM – 5:30 PM (PST)

Friday: 8:00 AM – 12:00 PM (PST)


If you have any questions or if you’d like to request a return label, please email us at with your Order ID#. We typically respond within 1-2 business days. If you have not heard from us after that time, please check your spam folder.

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